Frequently Asked Questions-
What are the advantages for my pet when using
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There are many advantages to using our service. Your pets will have
reduced stress by staying in their own secure environment verses
having to be transported to a boarding facility where they are in a
foreign place. They are the happiest when kept on their current diet
and exercise routine and surrounded by familiar sights, sounds, and
smells. With our service there is no possible exposure to illness
from other animals such as kennel cough, canine influenza, parasites
and other unfortunate hazards.
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How much does it cost to use your service?
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That depends on the number of pets you have
and the type of service you request. Many of our kitty clients only
need one to two visits per day while our adult dog clients may need
two to three visits per day. Some clients just want us to walk their
dog while they are at work. All service is customized to the needs
of your individual pets. For a complete breakdown of services and
fees, please refer to our
Services
& Pricing page.
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Do I get to meet my pet sitter before service begins?
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Most definitely. When you become a client of
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What time of the day/evening do you come and see my pet?
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We try and keep your pet(s) on the same schedule as you do, within reason. We ask for a two-hour time window to make our visits in. For example, if you wanted a morning and an evening visit, you might request between 7-9 am and 7-9 pm as a time window. If your pet only gets two visits per day, then our visits are no more than 12 hours apart. If they get three or more visits per day, then we have more flexibility in the time frames. Of course, if your pet is on medication, then we come at more designated times. We can come up to five times per day.
- I'm interested in your dog walking service; but will my dog be walked with other dogs, like I see on TV?
- For the safety and security of your dog, we do not walk your dog with other clients' dogs. Each client gets their own specified walk time where we care only for their pet. It is also our policy not to let the dogs in our custody go up to other dogs, while we are out. This prevents any kind of sudden mishap between them and any transmission of illness or parasite. If you have more than one dog, we will be happy to walk them together as long as it is safe for them and our sitter.
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What if my sitter has an emergency and cannot make it to my home?
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We are a team of professional sitters; and we are are qualified to
intervene when there is an emergency. We are available 365 days a
year, and someone is always on call for last-minute emergencies.
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Will you still come see my pet, if there is a weather emergency such
as snow, ice or a bad storm?
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Absolutely. We live within close proximity to the clients we serve,
having better accessibility to your home than if we lived far away.
We use great caution in getting to our clients homes in severe
weather, and you can be assured we will be there for your pets. We
work in all weather conditions; and our priority is to get to your
pet and make sure their needs are met, even during inclement
weather. We do not endanger them by forcing them to walk on ice or
during a thunderstorm, but we make sure they can relieve themselves.
When initially meeting with you, we ask for an emergency contact,
such as a close neighbor or friend, who could be available if the
roads are impassable. Thank goodness, in this part of the country,
that doesn't happen very often!
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Should my pet become ill while I'm gone, do you take them to the
vet?
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We keep your preferred veterinary information with us at all times
and will transport your pet to your vet, if we feel it is absolutely
necessary. Of course, we would try to reach you first; but should we
be unsuccessful, that would not prohibit us taking them for
treatment. We are familiar with all the local emergency clinics and
have a veterinarian on call for those clients who do not have an
established veterinarian. Our priority is your pets' health and well
being at all times.
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Can you give my pet medications?
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Yes. We will administer pills, liquids, ear and eye drops,
injections and subcutaneous fluids based on our ability to assign a
sitter to you that is experienced in your pet's particular type of
medication. Many of the pets we see are on some sort of medication
at one time or another.
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What happens if my arrival time back home gets delayed, will you
continue to see my pet?
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We ask all of our clients to call us upon their return so we know
they made it home safely. Unfortunately many clients forget or are
just too tired. Should you get delayed and need us for a longer
period of time, please call and let us know and leave a number to
call you back. We will return your call and confirm that we will
continue seeing your pet until you return.
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Do you carry liability insurance, and are your sitters bonded?
- Yes. We are bonded, insured and a member of The National Association of Professional Pet Sitters and Pet Sitters International.
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Do you have references, and may I call them?
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We will be happy to give you names and numbers of current clients
who can attest to the quality of our service. Let us know what
neighborhood you live in, and we will put you in touch with some of
your neighbors that use our service.
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Where are you located, and what are your office hours?
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We are located in the Texas Hill Country approximately six miles
north of New Braunfels, Texas. Our business hours for returning
calls are Monday-Friday 8am-5pm and Saturdays 10am-5pm. The phones
are monitored 24 hours a day for emergencies, and we will return
your call without delay. If you call after hours and it isn't an
emergency, then your call will be returned during our normal
business hours.
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Once I'm a client, how far in advance do I need to book service?
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We ask you to book as far in advance as possible to guarantee
availability. Often clients book with only 24-48 hours notice, and
we are able to accommodate them. We do charge a last minute fee, if
non-holiday service is booked with less than 24 hours notice. Any
holiday service booked with less than one weeks notice is subject to
a last-minute fee as well. We do not over book ourselves, and any
last-minute reservations will have to fit into our scheduling.
Holiday bookings should be a minimum of 1-2 weeks in advance in
order to secure a reservation. Holiday service includes the days
surrounding: Thanksgiving, Christmas, New Years, Spring Break,
Easter, Memorial Day, 4th of July, and Labor Day.
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What is your cancellation policy?
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We require 24 hours notice on all non-holiday cancellations for a
refund or credit. Any holiday service requires notice of
cancellation at least one week prior to the start of service.
Otherwise, we charge 50% of the entire service booked. Once holiday
service has begun, we do not give refunds for returning early or
cancellations. Overnight service requires a 50%, non-refundable
deposit.
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How do I pay you, and do you accept gratuities?
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Payment is always due prior to the time of service. You may pay by
check or cash. Gratuities are never expected but always appreciated
for exceptional service. 100% of the gratuities go to the sitter
performing the service.
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Haven't found the answer to the question/concern you are looking
for? Please feel free to email us at: